We understand that knowing when you or your recipient will receive your parcel is really important.

Please allow us 24 hours to prepare and dispatch your order.

If you know you will be out during delivery please arrange with a neighbour to sign for your parcel. If your parcel has not arrived as expected please contact us.

Expected Delivery Day 3-5 working days.

We are very happy to assist in the very rare event of a parcel genuinely going missing and can be contacted at: [email protected]
Please note that Michael Barnes does not take any responsibility for parcels that are returned to them after customer failure to collect from delivery point.

We appreciate your assistance. Thank you.

We hope that you love the Products as much as we do. However, if you’ve changed your mind about a Product and it’s within 28 days of receipt of your order, we’ll be happy to exchange it or give you a refund.
If you’ve changed your mind, or have decided to cancel the Contract you will receive a full refund of the price paid for the Products in accordance with our Refund Policy set out below.
You must take reasonable care of the Products while they are in your possession and you will be responsible for any loss we incur if you do not take reasonable care. All that we ask is that the returned product and packaging is sealed, hasn’t been used and is in a re-saleable condition
Simply post the Product to: Hurlingham Studios, Ranelagh Gardens London UK SW6 3PA (including a copy of the dispatch note).
As the delivery system is outside of our control, Products are returned at your own risk.
We do not reimburse delivery costs for returned products, unless faulty.

We will refund the price of the Product(s) if you have:

Cancelled the Contract in accordance with your legal rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; or

• Returned any unwanted Products to us within 28 days of your order; notified us that you do not agree to a change in these Product Terms or in any related policies
  If you don’t have the Despatch Note, we’ll give you a Coupon Code to the value of the most recent selling price, to be used for your next online purchase.
• Any refund due to you will only be made to the same credit or debit card originally used (or in the form of other method of payment) by you to pay for your purchase. Any refund due will be processed no more than 14 days after we receive the Products.
• If the Products are faulty, damaged in transport or mis-described, please return the Product to us as soon as possible and email us at: [email protected] for support.
• We will examine the returned Product and notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the faulty, damaged or mis-described Product.
• Products returned by you because of a fault, damage in transport or mis-described will be refunded in full, including a refund of the delivery charges for sending the item to you.

If you’ve decided you’d like to exchange the Product and the product has not been used, please let us know on the Dispatch Note with the returned Product. If you have not told us that you would like to exchange the Product, we will provide a refund providing it meets the criteria set our above.